Frequently Asked Questions
Everything you need to know about shopping with Frances Loom.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products sustainably sourced?
Yes, we prioritize ethical manufacturing and sustainable materials across our entire collection to ensure high quality with a low environmental impact.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping rates and customs duties are calculated at checkout based on your specific destination.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.