Returns & Exchanges
At Frances Loom, we take pride in our curated collection and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, we offer a 14-day return window for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, a pre-paid shipping label will be sent to your email; simply print it out and securely package your items in their original condition.
Drop Off Package
Affix the shipping label to your parcel and drop it off at any authorized carrier location within 5 business days of receiving your label.
Receive Your Refund
After our team inspects the returned merchandise, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing